Privacy Policy
Short version: we collect what you send us so we can price your build, and anonymous page statistics if you allow cookies. We do not sell anything to anyone.
Who is responsible for your data
Lux Build East Africa, at The Mirage, Tower 2, Waiyaki Way, Westlands, Nairobi. You can reach us about anything on this page at letsbuild@luxbuildea.com.
What we collect, and why
A build enquiry carries more than most: a plot location, drawings, a budget and sometimes a bill of quantities. Those are commercially sensitive and we treat them that way.
Two things, and no more than that.
- What you send us. If you call, send a WhatsApp message or email us, we hold what you tell us: usually a name, a number, an address and a description of the work. We use it to quote and to do the job, and for nothing else.
- Anonymous usage statistics. If you accept cookies, Google Analytics records which pages are read and roughly where visitors come from. It tells us which pages are useful. It does not tell us who you are.
We do not sell your data, we do not share it with advertisers, and we do not use it for advertising or profiling. Advertising signals are switched off in our analytics settings.
Cookies, and your choice
No analytics cookie is set unless you accept. Until you choose, analytics is off. If you accept and later change your mind, clear this site's cookies in your browser and the banner will ask again.
How long we keep it
Enquiries and job records are kept while we are working for you and afterwards for as long as tax and warranty obligations require. Analytics data is retained by Google for 14 months and then deleted automatically.
Who else sees it
Google, as our analytics provider, which processes usage data on servers outside Kenya. Otherwise nobody, unless we are required to disclose something by law.
Your rights under the Data Protection Act 2019
Kenyan law gives you the right to ask what we hold about you, to have it corrected, to have it deleted, to object to how we use it, and to receive a copy. Email us and we will act on it. There is no charge.
If you are not satisfied with how we handle it, you can complain to the Office of the Data Protection Commissioner of Kenya at odpc.go.ke.
Changes
If this policy changes we will update this page and the date below.
Last updated: August 2026.